Customer Success Program

As part of the solution, customers are assigned a Customer Success Manager, who will partner with them to achieve strong results and ROI through the predictive program.  Even after customers are up and running, Lattice's customer success team will provide guidance on how predictive can be used for account-based marketing and sales, along with best practices, tips and guidelines on getting the most out of your investment in predictive.

Onboarding & Go-Live

Customers can get access to their instance of the Lattice Predictive Insights Platform within hours of signing the subscription agreement. Lattice will work with customers to get their initial model up and running and train customers on best practices around training set creation, modeling, etc. Here is an example list of steps to go live, which will vary based on your business needs.

Kick-off

After purchase, customers get access to their Lattice deployment and Lattice will review model training data.

Model Development

Lattice will help customers’ build and review initial predictive models, and provide best practices on modeling.

Implementation/Operations

Predictive scores and insights will flow into CRM and MAP systems. Lattice will support  operational processes and tracking and measuring results.

Professional Services

For complex deployments, Lattice’s professional services focuses on accelerating deployment timelines and maximizing a company’s return on investment.  Our team is the most highly skilled and experienced in the predictive applications market.

Support

Lattice has a full-time technical support team offering email support from 8 AM - 8 PM US Eastern Time. Each Lattice customer receives a customized support email address that will create a case specific to their account. If you are a customer and cannot locate your customized email address, you can email support@lattice-engines.com for assistance. For non-technical support issues, please contact your Lattice Account Manager.

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